Refund policy

At Carbonixe, we strive to ensure that each customer is satisfied with their purchase. However, we understand that there may be instances where a refund is necessary. Please review our refund policy below:

Eligibility for Refund:

Refunds are only applicable within 30 days of the original purchase date.

To be eligible for a refund, the item must be unused, undamaged, and in its original packaging. Additionally, please have the receipt or proof of purchase available for processing.

Return method: By Mail

Return label: Customer's responsibility

Currency: USD

Restocking fee: No Cost

If you have any questions on how to return your item to us, contact us at Info@carbonixe.com.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within 24 hours of receiving your order. We may request photographic evidence of the damage or defect to process your refund efficiently. Provide details of your order, including the order number, the product affected, and a brief description of the issue.

Return Shipping:

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund process:

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of 5-7 days, depending on your card issuer's policies.

 

Non-Refundable Items:

Certain items are non-refundable, including gift cards and downloadable software products. Shipping charges are non-refundable unless the return is due to a mistake on our part.

Manufacturing Defects:

If you receive a product that is damaged or defective due to manufacturing issues Please contact our customer service team quickly. Provide clear photos or videos showing the defect or damage, along with your order number and any relevant details. 

Cancellation:

If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped.

Exchange:

No Exchanges are accepted.

Refund:

If you have any questions about our Refund Policy, please contact us at Info@carbonixe.com.